Frequently Asked Questions

2018 CFP Semifinal at the Capital One Orange Bowl Questions

Questions And Answers

What is the date for the 2018 College Football Playoff Semifinal at the Capital One Orange Bowl?

The 2018 College Football Playoff Semifinal at the Capital One Orange Bowl will be played on Saturday, December 29, 2018 at Hard Rock Stadium.

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What conferences are associated with the Capital One Orange Bowl game?

The Capital One Orange Bowl will host the ACC versus the highest ranked available team, from the B1G, SEC, or Notre Dame.

When the Capital One Orange Bowl hosts a College Football Playoff Semifinal we will host either the 1st ranked team vs. 4th ranked team or the 2nd ranked team vs. the 3rd ranked team in the final CFP rankings.

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In what years will the Capital One Orange Bowl host a Playoff game?

The Capital One Orange Bowl will host a Playoff game in 2015, 2018, 2021, and 2024.

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When the Capital One Orange Bowl hosts a Playoff game will I have to purchase the Capital One Orange Bowl game and the Semifinal game?

No – when the Capital One Orange Bowl hosts a Semifinal matchup that will be the only game played. 

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What, where and when is the Capital One Orange Bowl Fan Fest

The Capital One Orange Bowl Fan Fest is the ultimate game day party! Adding to the frenzy of game day, this FREE event allows college football fans from all over the country to kick off game day with interactive rides and games, the Savor Card Burger Battle, sports memorabilia displays, stage promotions, contest, food trucks, live music performances from the team marching bands and cheerleaders and it wraps up with an exciting musical performance by a top performing artist.
*This event is free with a purchase of a game ticket*

The event starts at 3:00 pm on Saturday, December 29 and is located in the North West Gate parking lot at Hard Rock Stadium.

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I need information on parking.

Car parking passes for the 2018 College Football Playoff Semifinal at the Capital One Orange Bowl are available on Ticketmaster by clicking HERE or by contacting the Orange Bowl Ticket Office at tickets@orangebowl.org or (305) 341-4701.

All hang tag lots open on game day at 2:45pm, while most cash lots open at 4:00pm. RV lots will open as early as 2:00pm. 

PLEASE CLICK HERE for more parking information.

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ADA Parking Requirements

You will need to purchase a Capital One Orange Bowl parking pass (in advance or the day of the game) and have on hand your ADA parking placard to be directed to where the ADA accessible spaces are located. *There are limited spaces; it is on a first come first serve basis.

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Where can I find information regarding pre-game hospitality, premium seating or a suite for the Capital One Orange Bowl?

Please contact an Orange Bowl representative at tickets@orangebowl.org or (305) 341-4701 to discuss various options. Please CLICK HERE to check out our Premium Experiences webpage.

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How do I update my contact information?

To update your contact information, you can login to your account HERE and enter your Account ID number/email address and password.

If you do not have your password, please contact the Orange Bowl Ticket Office at tickets@orangebowl.org or (305) 341-4701, you will need to provide your Account ID number or email address that is associated with the account for reference.

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When do tickets for the 2018 College Football Playoff Semifinal at the Capital One Orange Bowl go on sale?

Tickets are on sale now! Click here to look at ticket options. 

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When are game tickets shipped to fans?

Tickets purchase prior to Nov. 1 are scheduled to be shipped in early December via FedEx. A tracking number is emailed for each order before they are shipped, provided there is an email address on the account.

Any tickets purchased on ticketmaster.com or via the Orange Bowl Ticket Office after Nov. 1 will be mobile-delivery only, meaning you must use your cellphone to enter the venue on game day. For more information, please email the Orange Bowl Ticket Office at tickets@orangebowl.org or call 305-341-4701.

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Where are the Ticket Offices located on gameday?

The Capital One Orange Bowl Ticket Office is located at the South West Gate.

Team Ticket Office Locations:

Alabama Ticket Office – South East Gate

Oklahoma Ticket Office – North West Gate

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Which team is home and which is away? And which side of the stadium are they on?

For the College Football Playoff Semifinal at the Capital One Orange Bowl, the higher ranked team is considered the home team, while the lower ranked team is considered the away team. The home team occupies the south bench and the visiting team occupies the north bench.

2018 College Football Playoff Semifinal at the Capital One Orange Bowl:
Home Team = Alabama
Away Team = Oklahoma

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Where will my Team Band be sitting?

Alabama Team Band: Section 131

Oklahoma Team Band: Section 105

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I purchased tickets from a third party (TicketMaster, friend, eBay, stubhub, etc.). Can you tell me if they are authentic?

Your best option is to purchase your tickets directly from the Orange Bowl Committee, Ticketmaster or through our Official Fan-to-Fan Ticket Exchange, Ticket Galaxy. Unfortunately, we are unable to verify the validity of tickets purchased from any other sources. For any questions, please contact the Orange Bowl Ticket Office at tickets@orangebowl.org or call 305-341-4701.

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I lost my tickets, can I have them reprinted?

Yes - The original ticketholder needs to contact the Ticket Office to have their tickets reprinted or delivered via mobile ticket delivery - the reprint fee is $25 or they can be texted to the original ticketholder.

There will be no print-at-home tickets accepted.

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Information regarding Hard Rock Stadium policies (e.g. re-entry, alcohol, tailgating, guest services, lost and found, etc)?

STADIUM ENTRY/POLICIES
TO AVOID DELAYS AT THE GATE, AND FOR THE SAFETY OF OUR GUESTS, THE FOLLOWING ITEMS ARE PROHIBITED:

  • Alcohol
  • Bags
  • Purses or bags that exceed 12″ X 6″ X 12″
  • Bottles, cans, thermoses, coolers, hard containers, umbrellas, strollers, poles, brooms, noise makers, laser pointers and selfie sticks
  • Any other item(s) deemed dangerous or inappropriate
  • Cameras with lenses exceeding 8″
  • Food
  • Unmanned aircraft systems, radio controlled model aircraft and other devices that can be operated in airspace, i.e. drone.
  • FANS WILL ONLY BE ABLE TO CARRY THE FOLLOWING STYLE AND SIZE BAG, PACKAGE, OR CONTAINER AT STADIUM PLAZA AREAS, STADIUM GATES, OR WHEN APPROACHING QUEUE LINES OF FANS AWAITING ENTRY INTO THE STADIUM:
    • One bag that is clear plastic, vinyl or PVC and does not exceed 12” by 6” and 12” or a one-gallon clear plastic freezer bag (Ziploc bag or similar).
    • In addition to one of the clear bags noted above, fans may also carry in a small clutch bag or purse approximately the size of a hand, with or without a handle or strap.
    • An exception will be made for medically necessary items after proper inspection at Gate E designated for this purpose.
    • Diapers and wipes can be carried in a clear bag. Each member of a family, including children, will be able to carry an approved clear bag and a clutch purse, providing ample storage capacity.

ADDITIONAL INFORMATION

  • All guests are subject to mandated search
  • The stadium will not be responsible for items left at any of the entry gates
  • All belongings are subject to search
  • Inebriated and unmanageable guests will not be admitted entry into the stadium
  • Guests, including children two (2) and older, must have valid tickets with them at all times and show it upon request.
  • No ticket resale on Hard Rock Stadium property.
  • The guests should return any restricted articles to his/her vehicle. Hard Rock Stadium will not be responsible for any items left at or near a stadium entrance.

GUEST RELATIONS

  • Guest Relations booths on game days are located in Sections 104, 132, 218, 246, M18, M46, 304, 332. Concierge also located at 218, 246, M18, and M46. You may also reach the Guest Relations department by calling (305) 943-8000 on non-event days.
  • Lost and found: If you should misplace an item at Hard Rock Stadium, we are here to assist you with our Lost and Found department located at Guest Relations booths on game-days in Sections 104, 132, 218,246, M18, M46, 304, and 332. You may also reach the Guest Relations department by calling (305)943-8000 on non-event days.

SERVICES FOR GUESTS WITH DISABILITIES

  • Seating for guests with disabilities is available and can be purchased by calling the Orange Bowl Ticket Office at (305) 341-4701
  • Please direct all questions regarding disability access to Club Level/ADA services to the Orange Bowl Ticket Office at (305) 341-4701.
  • All seats are sold on a first-come, first-serve basis.
  • Gate Entry and Elevators: Public elevators are available in Hard Rock Stadium.
  • There are four elevators located at the North Gate and South Gate.

KEY LOCATIONS

  • ATM Locations: South Gate Team store, 110, 114, 122, 125, 138, 142, 150, 154, 202, 216, 231, 245, 247, 304, 309, 313, 322, 324, 336, 341, 350.
  • ATM Located at the Capital One Orange Bowl Fan Fest
  • Concierge: 215, 315, 242, 342
  • First Aid: 104, 218, 346
  • Guest Services/Lost & Found: Sections 104, 132, 218,246, M18, M46, 304, and 332
  • Smoking Sections: Smoking is only permitted in the designated areas on the Ramps and Corner Bars on 100 Level, Ramps only on 200 and 300 Levels. Same policy applies to all Electronic Cigarettes. No smoking is permitted in seating areas or concourses.
  • Merchandise & Team Stores:
    • 100 Level: 103, 110, 118, 125, 132, 138, 146
    • 200 Level: 210 and 240
    • 300 Level: 318, 346, 300NW Kiosk, 300SW

ADDITIONAL MERCHANDISE LOCATIONS

  • South Gate Grand Plaza Team Store

For more information please Click here to view Hard Rock Stadium.
 

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I need accessible (ADA) seating for the game. How do I purchase these seats?

Please contact the Orange Bowl Ticket Office at tickets@orangebowl.org or (305) 341-4701 to discuss various options to purchase ADA accessible seats.If purchasing directly from the participating schools, be sure to specify your needs during that process.

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How are Club Seat locations assigned?

The Miami Dolphins club seat holders have the first-right-of-refusal on Premium/Club seats. Once the Dolphins have completed their renewal process, the Orange Bowl will receive the available inventory and begin to assign seats to patrons - the fulfillment is based on tenure. The actual seat locations may vary from year-to-year based on availability.

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Are there any refunds on tickets?

**There are no refunds or exchanges. All sales are final.

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Will the Orange Bowl follow the same protocol as the NFL’s Bag Policy?

The NFL has maintained its safety policy for all stadiums this year, which includes Hard Rock Stadium where the 2018 College Football Playoff Semifinal at the Capital One Orange Bowl will be played.  The safety policy affects the type and size of bags that are permitted into the stadium — not the items that fans normally need to bring to a game. Fans may continue to carry pocket items such as keys, makeup, combs, phones, wallets and credit cards.

Below are the approved bags fans may carry into the stadium:

  • One bag that is clear plastic, vinyl or PVC and does not exceed 12” by 6” and 12” or a one-gallon clear plastic freezer bag (Ziploc bag or similar).
  • In addition to one of the clear bags noted above, fans may also carry in a small clutch bag or purse approximately the size of a hand, with or without a handle or strap.
  • An exception will be made for medically necessary items after proper inspection at Gate E designated for this purpose.
  • Diapers and wipes can be carried in a clear bag. Each member of a family, including children, will be able to carry an approved clear bag and a clutch purse, providing ample storage capacity.

Fans will continue to be able to tailgate with their usual items in the parking lots. Items such as smart phones, binoculars and cameras will still be permitted into the stadium. This policy is meant to speed up the process of entering the stadium along with increasing security measures.

To view Hard Rock Stadium Policies, visit: https://hardrockstadium.com/stadium-policy/

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