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Frequently Asked Questions

Questions And Answers

When is the Capital One Orange Bowl?

The 2022 Capital One Orange Bowl kicks off on Friday, December 30 at 8 PM ET at Hard Rock Stadium in Miami Gardens, Fla.

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When are teams announced?

Teams will be announced for the 2022 Capital One Orange Bowl on Sunday, December 4 during the College Football Playoff Selection Show on ESPN.

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When do tickets for the Capital One Orange Bowl go on sale?

Tickets for the 2022 Capital One Orange Bowl are on sale. You can purchase them by clicking here.

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How do I access my tickets?

All tickets to the Capital One Orange Bowl are digital and accessible through the Capital One Orange Bowl Mobile App.

Please CLICK HERE to download the app.

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Why are my tickets not in my Ticketmaster account?

There are a couple different reasons as to why may be unable to view your Orange Bowl tickets, but the most common reasoning is because you have more than one Ticketmaster account (usually stemming from previous event purchases on Ticketmaster).

  • To access your Orange Bowl tickets, you will need to utilize the account associated with the email address that was used to purchase or accept a transfer of the Orange Bowl tickets in question.
  • Forgot your password to that account? Passwords can be reset by utilizing the email address associated with the tickets and clicking “Forgot Password.
Still not seeing your tickets? 
  • Try logging out and logging back into Account Manager.
  • Clear your browser's cache and cookies.
Further Troubleshooting:
  • Ticket transfer recipients need to create their own accounts through the Orange Bowl app or website (am.ticketmaster.com/orangebowl).
  • Once tickets have been transferred and accepted by the recipient, the tickets will no longer be available in the original ticket holders account.
  • All Orange Bowl event tickets are digital only.
  • Call the Orange Bowl ticket office to receive assistance at 305-341-4701.

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How do I update my contact information?

To update your contact information, you can login to your account HERE and enter your Account ID number/email address and password.

If you do not have your password, please contact the Orange Bowl Ticket Office at tickets@orangebowl.org or (305) 341-4701, you will need to provide your Account ID number or email address that is associated with the account for reference.

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Where can I purchase resale tickets?

Fans are encouraged to purchase resale tickets for the Capital One Orange Bowl through Ticket Galaxy, the Official Fan Ticket Exchange of the Capital One Orange Bowl.

Buy from a trusted marketplace containing a wide selection of tickets, instant delivery and responsive customer service.

>> View Ticket Galaxy, the Official Fan Ticket Exchange of the Capital One Orange Bowl

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Is there a way I can get physical tickets?

Although all tickets to the Capital One Orange Bowl are digital, you have the option of purchasing a physical souvenir ticket.

>> Buy Commemorative Tickets

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Where can I find information regarding pre-game hospitality, premium seating or a suite for the Capital One Orange Bowl?

Please contact an Orange Bowl representative at tickets@orangebowl.org or (305) 341-4701 to discuss various options. Please CLICK HERE to check out our Premium Experiences webpage.

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I need accessible (ADA) seating for the game. How do I purchase these seats?

Please contact the Orange Bowl Ticket Office at tickets@orangebowl.org or (305) 341-4701 to discuss various options to purchase ADA accessible seats.If purchasing directly from the participating schools, be sure to specify your needs during that process.

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Will the Orange Bowl follow the same protocol as the NFL’s Bag Policy?

The NFL has maintained its safety policy for all stadiums this year, which includes Hard Rock Stadium where the 2018 College Football Playoff Semifinal at the Capital One Orange Bowl will be played.  The safety policy affects the type and size of bags that are permitted into the stadium — not the items that fans normally need to bring to a game. Fans may continue to carry pocket items such as keys, makeup, combs, phones, wallets and credit cards.

Below are the approved bags fans may carry into the stadium:

  • One bag that is clear plastic, vinyl or PVC and does not exceed 12” by 6” and 12” or a one-gallon clear plastic freezer bag (Ziploc bag or similar).
  • In addition to one of the clear bags noted above, fans may also carry in a small clutch bag or purse approximately the size of a hand, with or without a handle or strap.
  • An exception will be made for medically necessary items after proper inspection at Gate E designated for this purpose.
  • Diapers and wipes can be carried in a clear bag. Each member of a family, including children, will be able to carry an approved clear bag and a clutch purse, providing ample storage capacity.

Tailgating is prohibited. Items such as smart phones, binoculars and cameras will still be permitted into the stadium. This policy is meant to speed up the process of entering the stadium along with increasing security measures.

To view Hard Rock Stadium Policies, visit: https://hardrockstadium.com/stadium-policy/

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What is the COVID-19 protocol for this year's game?

The Capital One Orange Bowl will follow the protocol set forth by Hard Rock Stadium.

For full information, please visit their website by clicking here.

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What conferences are associated with the Capital One Orange Bowl game?

The Capital One Orange Bowl will host the Atlantic Coast Conference (ACC) Champion or the highest-ranked ACC team if the champion is in the playoff, against a top opponent from the Big Ten, SEC, or Notre Dame.

When the Capital One Orange Bowl hosts a College Football Playoff Semifinal, we will host either the 1st ranked team vs. 4th ranked team or the 2nd ranked team vs. the 3rd ranked team in the final CFP rankings.

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Which team is home and which is away? And which side of the stadium are they on?

For the 2022 Capital One Orange Bowl, the team representing the ACC will be the home team on the South sideline, and the team representing the SEC, Big Ten or Notre Dame will be the away team on the North sideline.

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In what years will the Capital One Orange Bowl host a Playoff game?

The Capital One Orange Bowl has hosted a Playoff Semifinal in 2015, 2018 and 2021, and will also host one in 2024. The current CFP model is contracted through the end of the 2025-26 season. 

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When the Capital One Orange Bowl hosts a Playoff game will I have to purchase the Capital One Orange Bowl game and the Semifinal game?

No – when the Capital One Orange Bowl hosts a Semifinal matchup that will be the only game played. 

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Information regarding Hard Rock Stadium policies (e.g. re-entry, alcohol, tailgating, guest services, lost and found, etc)?

STADIUM ENTRY/POLICIES
TO AVOID DELAYS AT THE GATE, AND FOR THE SAFETY OF OUR GUESTS, THE FOLLOWING ITEMS ARE PROHIBITED:

  • Alcohol
  • Bags
  • Purses or bags that exceed 12″ X 6″ X 12″
  • Bottles, cans, thermoses, coolers, hard containers, umbrellas, strollers, poles, brooms, noise makers, laser pointers and selfie sticks
  • Any other item(s) deemed dangerous or inappropriate
  • Cameras with lenses exceeding 8″
  • Food
  • Unmanned aircraft systems, radio controlled model aircraft and other devices that can be operated in airspace, i.e. drone.
  • FANS WILL ONLY BE ABLE TO CARRY THE FOLLOWING STYLE AND SIZE BAG, PACKAGE, OR CONTAINER AT STADIUM PLAZA AREAS, STADIUM GATES, OR WHEN APPROACHING QUEUE LINES OF FANS AWAITING ENTRY INTO THE STADIUM:
    • One bag that is clear plastic, vinyl or PVC and does not exceed 12” by 6” and 12” or a one-gallon clear plastic freezer bag (Ziploc bag or similar).
    • In addition to one of the clear bags noted above, fans may also carry in a small clutch bag or purse approximately the size of a hand, with or without a handle or strap.
    • An exception will be made for medically necessary items after proper inspection at Gate E designated for this purpose.
    • Diapers and wipes can be carried in a clear bag. Each member of a family, including children, will be able to carry an approved clear bag and a clutch purse, providing ample storage capacity.

ADDITIONAL INFORMATION

  • All guests are subject to mandated search
  • The stadium will not be responsible for items left at any of the entry gates
  • All belongings are subject to search
  • Inebriated and unmanageable guests will not be admitted entry into the stadium
  • Guests, including children two (2) and older, must have valid tickets with them at all times and show it upon request.
  • No ticket resale on Hard Rock Stadium property.
  • The guests should return any restricted articles to his/her vehicle. Hard Rock Stadium will not be responsible for any items left at or near a stadium entrance.

GUEST RELATIONS

  • Guest Relations booths on game days are located in Sections 104, 132, 218, 246, M18, M46, 304, 332. Concierge also located at 218, 246, M18, and M46. You may also reach the Guest Relations department by calling (305) 943-8000 on non-event days.
  • Lost and found: If you should misplace an item at Hard Rock Stadium, we are here to assist you with our Lost and Found department located at Guest Relations booths on game-days in Sections 104, 132, 218,246, M18, M46, 304, and 332. You may also reach the Guest Relations department by calling (305)943-8000 on non-event days.

SERVICES FOR GUESTS WITH DISABILITIES

  • Seating for guests with disabilities is available and can be purchased by calling the Orange Bowl Ticket Office at (305) 341-4701
  • Please direct all questions regarding disability access to Club Level/ADA services to the Orange Bowl Ticket Office at (305) 341-4701.
  • All seats are sold on a first-come, first-serve basis.
  • Gate Entry and Elevators: Public elevators are available in Hard Rock Stadium.
  • There are four elevators located at the North Gate and South Gate.

KEY LOCATIONS

  • ATM Locations: South Gate Team store, 110, 114, 122, 125, 138, 142, 150, 154, 202, 216, 231, 245, 247, 304, 309, 313, 322, 324, 336, 341, 350.
  • ATM Located at the Capital One Orange Bowl Fan Fest
  • Concierge: 215, 315, 242, 342
  • First Aid: 104, 218, 346
  • Guest Services/Lost & Found: Sections 104, 132, 218,246, M18, M46, 304, and 332
  • Smoking Sections: Smoking is only permitted in the designated areas on the Ramps and Corner Bars on 100 Level, Ramps only on 200 and 300 Levels. Same policy applies to all Electronic Cigarettes. No smoking is permitted in seating areas or concourses.
  • Merchandise & Team Stores:
    • 100 Level: 103, 110, 118, 125, 132, 138, 146
    • 200 Level: 210 and 240
    • 300 Level: 318, 346, 300NW Kiosk, 300SW

ADDITIONAL MERCHANDISE LOCATIONS

  • South Gate Grand Plaza Team Store

For more information please Click here to view Hard Rock Stadium.
 

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